D2 Shoe Policies:

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We will always call before starting work on your shoes. This insures that you get what you want. We will ask you questions about:

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• Your riding style

• How your current shoes fit

• What pedal system you use

• Knee alignment issues

• Any special needs you may have

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Make sure to call if you have any questions about doing the Fit Kit. It is critical that Fit Kit process be completed correctly. If it is not done properly we will ask you to repeat the process and pay the additional shipping.

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If your shoes don't fit properly due to incorrect fit kit procedure or incorrect information; you are responsible for all fees associated with making adjustments or remaking the shoes.

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Your shoes are guaranteed for fit, quality, and performance.

We do not offer refunds - We will work with you until you are satisfied.

-Unlimited adjustments for the first 6 months free of charge for D2 owners, shipping not included. Shoe must be cleaned or washed before sending to us for any repair or adjustment.

-6 Months workmanship and materials guarantee.

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International customers are responsible for all shipping costs. This includes shipping costs if the shoes need to be adjusted.

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In the event that your shoes need adjustments; you are responsible for shipping charges back to Santa Paula, CA. We will cover the shipping back to you.

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No returns without prior authorization. This is so we can get the information needed to take care of the adjustment while you still have the shoes.

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If you have difficulties with your shoes, we will need very specific information as to the problems you are experiencing. This information can only be obtained by asking specific questions while you are wearing the shoes.

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I ACCEPT D2Shoe's Policies and Procedures